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What Our Legal Terms Mean for You

These terms set out how egames99 operates your account, handles your data, and what applies when you use our platform — including deposits via Touch 'n Go eWallet, Boost, and GrabPay.

Account RulesData HandlingPayment TermsUser RightsContact Paths
egames99 What Our Legal Terms Mean for You
REACH OUR TEAM

How to Contact Us About Legal Matters

If you have a question about your account terms, a data request, or a dispute, our support team handles these through three direct channels. Bring your account details when you reach out so we can verify and respond faster.

Team online

Live Chat

Start a live chat session from the account menu. Our team can handle account-related legal queries, verification questions, and data correction requests directly in the chat window.

Email Support

Send your legal or data-related query to our support email. Include your registered account name and the nature of your request so we can route it to the right team without delay.

Account Help Centre

The Help Centre in your account dashboard covers common legal questions — account closure, data retention periods, and how to submit a formal dispute or correction request.

HOW WE HANDLE IT

Data, Security and Account Integrity

We apply account-level security and data practices that are consistent across all supported regions. Here is what that looks like in practice for your account.

Data Retention

We keep your account data — including transaction records for Touch 'n Go eWallet, Boost, and GrabPay deposits — for the period required by applicable law, then delete or anonymise it on a scheduled basis.

Cookie Use

We use session cookies to keep you logged in across your mobile browser and desktop, and analytics cookies to understand how the account flow is used. You can manage cookie preferences from your browser settings.

Account Security

Login is protected by OTP verification sent to your registered mobile number. If you notice an unrecognised login, use the account lock option in settings or contact live chat immediately to freeze access.

Requesting Changes

To update, correct, or request deletion of your personal data, submit a request via live chat or email with your account ID. We aim to acknowledge data requests within a reasonable timeframe under applicable law.

Common Questions About Our Legal Terms

These are the questions we hear most often about account terms, data rights, and how our legal framework applies to your use of the platform.

These terms apply to anyone who opens and uses an account on egames99 in a region where access is permitted under local law. Eligibility is determined by your location and applicable local regulations.

Submit a data access request through live chat or email support with your account ID. We will verify your identity and provide the relevant data in line with applicable law and within a reasonable timeframe.

Yes. You can request deletion of your personal data after closing your account. Some records — such as transaction logs for DuitNow or FPX payments — may be retained for the period required by law before deletion.

After closure, we retain your account and transaction data for the legally required period, then delete or anonymise it. You will not receive marketing communications after your account is closed.

Raise a dispute through live chat or email support. Include your account ID and a clear description of the issue. Our team will review and respond based on the terms in effect at the time of the relevant transaction or action.

We update our terms when our operations or legal obligations require it. The current version is always published on this page. Continued use of your account after an update means you accept the revised terms.
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Legal

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.